Terms & Policies
Applicable Jurisdiction: Udaipur, Rajasthan, India
Please read these Terms and Policies carefully before placing an Order with MyThesis. By submitting an Order or using our Services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must not use our Services.
1. Definitions & Interpretation
The following terms shall have the meanings assigned to them throughout this Agreement:
Agreement refers to these Terms and Policies, which constitute the entire contract between the Client and the Company. Company / We / Us refers to MyThesis (mythesis.co.in), a provider of academic writing assistance services, headquartered in Udaipur, Rajasthan, India. Client / You refers to any individual or entity that accesses the Platform, submits an Order, or uses the Services. Order refers to a formal request by the Client for a Product, submitted through the Platform with defined specifications. Product refers to the written deliverable produced by the Company in response to an Order, provided as a digital document. Writer refers to a professional engaged by the Company to fulfil writing, editing, or research tasks. Revision refers to a post-delivery amendment request made by the Client within the Revision Window, aligned with the original Order specifications. Delivery Date refers to the confirmed date and time by which the Company commits to delivering the completed Product. Platform refers to the website mythesis.co.in and associated communication channels. |
2. Nature & Intended Use of Services
2.1 MyThesis provides academic writing assistance, research support, editing, proofreading, and related services. All Products are intended strictly as reference material, study aids, or writing samples to assist Clients in developing their own original work.
2.2 The Client acknowledges that submitting the Product, in whole or in part, as their own original work to any academic institution — without proper citation or disclosure — may constitute academic misconduct under the rules of that institution. The Company does not condone or facilitate academic dishonesty.
2.3 The Company complies with applicable copyright laws. Any misuse of the Product in violation of institutional academic integrity policies is solely the responsibility of the Client.
3. Orders & Delivery
3.1 Order Confirmation: An Order is confirmed upon acceptance by the Company and receipt of payment (or agreed partial payment). The Company will acknowledge acceptance in writing via email or the Messaging System.
3.2 Delivery Commitment: The Company commits to delivering the Product by the agreed Delivery Date. If the Company anticipates a delay for reasons within its control, the Client will be notified at least 24 hours in advance, and one of the following remedies will be offered:
- A revised Delivery Date acceptable to the Client
- A partial refund proportionate to the delay, as agreed between the parties
- Full cancellation and refund if the delay is unacceptable to the Client
3.3 Force Majeure: Delays caused by events beyond the Company’s reasonable control (including but not limited to natural disasters, power outages, or governmental restrictions) shall not constitute a breach. The Company will notify the Client promptly and work to minimise any impact.
3.4 Order Specifications: Clients are responsible for providing complete, accurate, and timely instructions. Delays or quality issues arising from incomplete or altered requirements provided by the Client shall not be grounds for a refund or late delivery claim.
4. Confidentiality & Data Privacy
4.1 The Company treats all Client information, Order content, research material, and communications as strictly confidential. This includes the subject matter, institutional affiliation, personal identity, and any data shared by the Client.
4.2 The Company will not disclose, publish, sell, or share Client information or any part of the Product with any third party, except:
- Where required by applicable law or a court of competent jurisdiction
- With the Client’s prior written consent
4.3 Writers and staff are bound by confidentiality obligations and are prohibited from retaining, publishing, or sharing any Client materials.
4.4 The Company processes personal data in accordance with applicable data protection principles, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (India).
5. Revision Policy
5.1 Free Revisions: Clients are entitled to free revisions within 14 days of Product delivery (‘Revision Window’), provided the revision request:
- Is consistent with the original Order specifications
- Does not constitute a new or substantially different Order
- Is submitted in writing through the Messaging System
5.2 Scope of Revisions: Revisions must be based on the original brief. Changes to topic, structure, or requirements that go beyond the original Order may be treated as a new Order and quoted separately.
5.3 Turnaround: The Company will complete revision requests within a reasonable timeframe, generally within 3–5 business days, or as agreed in writing.
6. Refund Policy
6.1 Eligibility for Refund
A refund request may be made within 14 days of Product delivery. To be eligible, the Client must:
- Submit a written refund request via the Messaging System or registered email
- Specify clearly the grounds for dissatisfaction with reference to the original Order specifications
- Allow the Company a reasonable opportunity (minimum 48 hours) to address concerns before a refund is processed
6.2 Refund Amounts
Circumstance | Refund |
Product not delivered by confirmed Delivery Date (Company fault) | Up to 100% refund |
Product materially fails to meet Order specifications | 25–100% refund (assessed by Committee) |
Client dissatisfied without a specific specification breach (after revisions offered) | Up to 25% refund at Company’s discretion |
Order cancelled by Client before work has commenced | Full refund |
Order cancelled by Client after work has commenced | Partial refund for work not yet completed |
Client fails a viva voce, defence, evaluation, or any academic assessment, regardless of the quality of the Product delivered | No refund — outcome of academic assessment is solely the Client’s responsibility |
6.2A Academic Outcomes & Viva / Defence Results
The Company provides academic writing assistance as a reference and support service only. The outcome of any viva voce examination, dissertation defence, academic assessment, institutional review, or evaluation is entirely dependent on the Client’s own performance, preparation, and the independent judgment of the examining body. The Company makes no representations or warranties regarding the academic outcome of any submission. Accordingly, failure in a viva voce, defence, or any other academic assessment shall not constitute grounds for a refund claim under any circumstances, irrespective of the quality of the Product delivered.
6.3 Conflict Resolution Committee
Where a refund is disputed, the matter shall be referred to the Company’s Conflict Resolution Committee, which will comprise at least two senior members of the Company not directly involved in the Order. The Committee will review all evidence submitted, issue a written decision within 7 business days, and communicate the outcome to both parties. The Committee’s decision shall be based on objective criteria including adherence to Order specifications, quality benchmarks, and applicable policies.
6.4 Chargebacks & Payment Disputes
The Company encourages Clients to exhaust the internal dispute resolution process before initiating any payment dispute with their bank or payment provider. However, the Company recognises that Clients retain their statutory rights, including the right to raise a chargeback through their bank in accordance with applicable banking and consumer protection regulations. Initiating an internal refund request and a chargeback simultaneously may complicate resolution; we recommend contacting us first.
6.5 Rights Over Refunded Work
Upon the successful processing of a refund, all rights to the Product shall automatically revert to the Company without further notice to the Client. The Company shall thereupon be entitled to:
(a) Submit the Product to plagiarism detection databases and academic integrity platforms to prevent unauthorised or unintended use;
(b) Use the Product for internal quality assurance, Writer training, and service improvement purposes;
(c) Anonymise and publish the Product, in whole or in part, on the Platform or third-party platforms for illustrative, promotional, or educational purposes, provided that all personally identifiable information is removed prior to publication;
(d) Reuse, adapt, or resell the Product to other clients, provided that the Product is sufficiently modified or adapted prior to delivery to any new client, so as to ensure its originality and minimise any risk of plagiarism or duplication.
The Client acknowledges that by accepting a refund, they irrevocably waive all claims to ownership, exclusivity, or further use of the Product. The Client further agrees not to submit, publish, or otherwise use the Product in any form following the processing of the refund.
7. Limitation of Liability
7.1 To the maximum extent permitted by applicable law, the Company’s total liability to the Client for any claim arising under or in connection with this Agreement shall not exceed the amount paid by the Client for the specific Order giving rise to the claim.
7.2 The Company shall not be liable for indirect, consequential, special, or punitive damages, including loss of academic standing, loss of opportunity, or any damages arising from the Client’s misuse of the Product.
7.3 Notwithstanding the above, nothing in this Agreement limits or excludes liability for fraud, wilful misconduct, or any liability that cannot be lawfully excluded under the Consumer Protection Act, 2019 (India) or other applicable legislation.
8. Amendments to These Terms
8.1 The Company reserves the right to update or amend these Terms at any time. Clients will be notified of material changes via email to their registered address or through a prominent notice on the Platform, at least 14 days before the changes take effect.
8.2 Continued use of the Services after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of our Services.
8.3 Orders placed before an amendment comes into effect will be governed by the Terms in force at the time of Order confirmation.
9. Intellectual Property
9.1 Upon receipt of full payment, the Company assigns to the Client all rights in the Product for personal, educational, and reference use, subject to the restrictions in Section 2.
9.2 The Company retains no right to publish or resell the Product to a third party, subject to Section 6.5.
9.3 All branding, platform content, and proprietary methodologies of the Company remain the exclusive property of the Company.
10. Governing Law & Jurisdiction
10.1 These Terms are governed by and construed in accordance with the laws of India.
10.2 In the event of any dispute, the parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of Udaipur, Rajasthan, India.
10.3 Nothing in this clause prevents either party from seeking urgent injunctive or interim relief from a competent court.
11. Miscellaneous
11.1 Entire Agreement: This Agreement constitutes the entire understanding between the parties and supersedes all prior representations, communications, and agreements, whether written or oral.
11.2 Severability: If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
11.3 Waiver: Failure by the Company to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision.
11.4 Assignment: The Client may not assign or transfer any rights under this Agreement without the prior written consent of the Company.